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Bilingual Casino Host VIP Services - Monarch Casino Resort Spa

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Bilingual Casino Host VIP Services

  1. Knowing a casino gaming guest gaming propensity is crucial in knowing your player. Your players gaming budget, gaming history, loyalty, and a trained casino host team will be made up of individuals who.
  2. Executive Casino Host Resume Examples Executive Casino Hosts make sure casino guests enjoy an excellent experience. They do so by completing the following duties: cultivating customer relationships, sending invitations to private events, promoting special activities, and observing casino play.

Monarch Casino Resort Spa

Black Hawk, Colorado 80422
United States

Jan 30, 2021

Mar 03, 2021

Full Time

Casino Tables, Slots, Sports, & Online Gaming

Job Title: Bilingual Casino Host VIP Services

Salary: $40,500 - $55,000

Status: Full Time

Other Compensation: This position is bonus eligible quarterly up to 6% of the annual salary, which is determined by the Company in its sole discretion and based on certain Company and personal performance objectives.

Let your career take flight!!!! Monarch Casino Resort Spa in Black Hawk, Colorado is immediately hiring for all resort positions!

Monarch’s new resort will feature a Chophouse, 24/7 Café, Specialty Restaurant, and Buffet. Our spa will feature state of the art spa services on top of the 23rd story of our resort along with a roof top pool, sauna’s, hot tubs and more!

Now hiring bold, motivated, team-focused individuals!

Part Time and Full Time Team Members (TMs) Will Enjoy:

Casino Hostess

  • Hiring Incentives for Non-Management
  • Team Member Referral Program
  • Education/Tuition Reimbursement
  • Flexible Work Schedules
  • 1 Free Meal per Shift
  • Subsidized Transportation Options
  • Free Parking
  • Team Member Anniversary Program and Recognition
  • Accrued Sick Time

Full Time Team Members (30+ hours) also enjoy:

  • 2 Weeks PTO
  • 6 Observed Holidays
  • Health Benefit Insurance Package after 90 days (medical, dental, vision, life insurance, short term disability)
  • 401k with company match
  • Career Development and Advancement Programs
  • In-State and Out-of-State Relocation Assistance Programs

Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch you can ride the casino bus for only $4-$6 per day!

This person will contribute to our success by ensuring that our guests enjoy a favorable gaming experience, taking care of the guests’ needs and acting of the guests’ behalf to secure information and/or at our property and off property events. The position also prefers the candidate to be active in an ongoing effort to prospect for new business, in particular, aggressively capturing elite and diamond level player signups with elite and diamond level players being actively identified. In addition, Casino Hosts will be responsible for disseminating information from a variety of sources to the Director of VIP Services.

  • Enroll new potential mid- level customers into the Monarch database using appropriate procedures.
  • Use effective and efficient customer service skills
  • Maintain player accounts with special attention to detail
  • Make prudent decisions, within department guidelines, regarding complimentaries
  • Handle room reservations for players in an appropriate and professional manner
  • Participate in property events and promotional activities
  • Apply effective telemarketing skills through use of the Contact Master.
  • Identify elite and diamond level players, resolve problems, and make comp decisions, cultivate relationships.
  • Attend Host staff meetings
  • Responsible for player progression by moving players through each tier
  • Must use highly effective verbal, written, telemarketing and communication skills when dealing with new and assigned players.
  • Must be at least 21 years of age and able to obtain and maintain a Colorado Support Gaming License.
  • 1 year of previous casino or hotel marketing experience
  • Must be fluently bilingual in Vietnamese, Cantonese or Mandarin
  • Excellent verbal and written skills in English.
  • Proficiency in PC operations including Windows, Word, Excel, and Outlook.
  • Knowledge of the Advantage system and LMS preferred
  • Good organizational skills; able to handle many projects at one time
  • Ability to maintain composure under all circumstances.
  • Ability to maintain the strictest confidence regarding all information concerning Monarch and its guests
  • Strong interpersonal and telephone skills.
  • Physical ability to stand/walk for long periods of time.
  • Physical ability to move quickly throughout the property.
  • Ability to memorize data concerning various programs.
  • Ability to travel by Air/Auto/Train as business demands.
  • Ability to resolve guest problems so that both the guest and casino are pleased with the outcome.
  • Must possess sales personality, aptitude and focus.
  • Must be able and willing to work various days and shifts, and long hours as required.
  • Successfully pass a pre-employment criminal background check and drug screen.

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of Colorado.
Please click on the Apply Now button to submit your Casino Careers resume in our database. If you are redirected to our Company Online Application, it must also be completed for you to be considered. If an Email Employer button is visible, it enables you to also submit a resume/cover letter.
Monarch Casino Resort Spa
488 Main Street, PO Box 9
Black Hawk, CO 80422

Phone:
303-582-1000
http://monarchblackhawk.com

Monarch Casino Resort Spa is conveniently located 45 minutes West of Denver in the historical mining town of Black Hawk, Colorado. It is the first casino you see when you arrive from Denver on Highway 119.
Monarch Casino Resort Spa features 30,000 sq. ft. of gaming space with 750 slot machines, video poker, and 12 table games that include Black Jack, Shoe or Double Deck, Pai Gow Poker, Craps, Roulette, and Three Card Poker Progressive.

We are undergoing an expansion that will double the casino floor, add a 516-room hotel tower, four restaurants, 1200 slots, 40 table games, a live poker room, a high-stakes area, an expanded gaming floor with over 60,000 square feet of gaming space, Rooftop pool and spa and 1,350 FREE parking spaces in our attached covered parking garage. The shortest distance from your car to the casino in the State!
With all the great things to come, Monarch needs great people. The casino is accepting applications for talented guest service oriented individuals to join the Monarch team. Ideal applicants will have exceptional communication skills and have a passion for excellent guest service.
By joining Monarch, team members will be well positioned to advance and grow along with the overall expansion. Since Monarch is a service oriented company, it is important to note that all Monarch Casino Resort Spa team members must adhere to strict professional image requirements - visible tattoos and visible body piercings are not permitted.
Monarch Casino Resort Spa is a Monarch Casino & Resort, Inc. property. The parent company is Monarch Casino & Resort, Inc. (NASDAQ: MCRI), a publicly traded corporation.

Casino Host Skills For Resume


Are you interested in:
  • A Fast Track Career with Career Development and Career Advancement Opportunities?
  • Flexible Works Schedules and Referral/Attendance Bonuses?
  • Paid College Tuition, Free Meals, Discounted Transportation, Health Benefits and More?

Casino Host Skills Games

Part Time and Full Time Team Members Will Enjoy:

Casino Host Salary Las Vegas

  • Team Member (TM) Referral Program – Not only do we pay our current TM up to $600, we pay your referral up to $1,600
  • Education/Tuition Reimbursement up to $6,000 per calendar year
  • Career Development and Advancement Opportunities
  • Flexible Work Schedules
  • Up to $100 in Weekly Cash Prizes
  • Paid Trips to Atlantis Casino Resort Spa
  • 1 Free Meal per Shift
  • Round Trip Bus Tickets for $4 per Day
  • Free Parking
  • Additional Premium Pay in Select Positions
Full Time Team Members also enjoy:
  • Paid Vacation
  • 6 Observed Holidays
  • Health Benefit Insurance Package (medical, dental, vision, disability, and more)
  • 401k Retirement Plan with Company Match
Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at www.casinoshuttle.com or https://www.aceexpresscoaches.com
As a Team Member of Monarch you can ride the casino bus for only $4 per day!

Having certain skills and qualities can make you the best host or hostess in your department.

Top 12 Skills to be the Best Host or Hostess

If you just got a job as a host or hostess and desire to develop the right skills and qualities that will help you to be the best in your industry, then this post is also for you. So, don’t just read, try to work on developing any of the skills below that you think you are lacking.

Also, if you are running a restaurant or bar, or you are planning to organize an event, or just a party, the importance of having a good host/hostess to help you with it cannot be overemphasized. So, try to properly evaluate your applicants before hiring one.

The host or hostess is usually the first person that welcomes visitors or customers to an event or a restaurant. As such, an individual with excellent customer service and human relationship skills is best suited for this position.

The duties of a host or hostess usually hover around greeting visitors on arrival, directing them to the appropriate tables, providing them with menus, and ensuring that they are comfortable while waiting for servers, as well as making sure that their requests are attended to promptly.

To perform their tasks effectively and be the best on the job, a good host or hostess should possess most of the following skills and qualities:

1. Friendliness: The host is usually the first person/employee that guests come in contact with when they enter a restaurant or attend an event. As such, he/she should possess a friendly disposition. A good host should have the ability to make guests feel at home and important.

2. Personable: A pleasing appearance is paramount to succeeding as a host or hostess. Being friendly is good, but being attractive and smart are also important qualities to have as a host or hostess.

3. Well Spoken: A good host or hostess should be proficient in the language in which they render their services, including a local dialect if necessary. Most importantly, they should be out spoken as some customers may frown at mumbling.

4. Listening Skills: A good host or hostess should also be a good listener. The ability to speak well is a necessary skill; however, being able to listen attentively to guests is more important. This allows you to understand customers’ inquiries easily without having to make them repeat what they have said before.

5. Compassionate: To be a good host/hostess, you should be able to connect with people’s emotions. This allows you detect when your guests are worried. At this point, being able to talk them out of their worries could also be well appreciated by some guests. But, you must do this courteously and avoid being too inquisitive.

6. Multitasking Skills: The job of a host/hostess may sometimes go beyond the functions earlier mentioned. Sometimes, a host/hostess may be called upon to perform other tasks like serving guests, bussing tables, and bartending. The ability to tend to different guests simultaneously is a skill you must have to be the best host or hostess around.

Therefore, to be a good host/hostess, you must be versatile and must be able to multitask.

7. Team Player: Aside being friendly to guests, a good host should possess excellent relationship skills. He/she should be able to maintain a cordial relationship with co-workers, and should have a team spirit. He/she ought to render assistance to other employees like the servers and bartenders when orders are much.

8. Confident: A good host or hostess must be very confident of him/herself. He/she must be able to speak confidently to guests about the services and benefits they stand to gain by visiting the restaurant regularly. And most importantly, he/she should be very confident of his abilities.

9. Composure and Patience: Composure and patience are also very important qualities a host/hostess must have. Some guests are irate and unbearably annoying, so, it requires a great deal of composure and patience to accommodate such guests.

10. Organizational Skills: Great hosts and hostesses often possess excellent organizational skills. They are able to stay focused all the time and make sure that the servers, bartenders, and the kitchen staff, as well as equipment, are functioning well.

Also, they make sure that guests are well served and the tables bussed quickly. So, it requires a great deal of organization and carefulness to be the best host or hostess in your restaurant.

11. Being Proactive: Good hosts are often proactive. They have the ability to anticipate what a customer’s reaction might be, or what might happen next, and work to make the situation better.

A good host or hostess does not wait to be told to do the right thing. He/she easily detect things that need to be done and either take care of it or direct the right people to do it.

12. Perceptiveness and Intelligence: hosts and hostesses are supposed to exhibit a great level of situational awareness and intelligence all the time. They are supposed to have a complete knowledge of happenings in the restaurant or event. They should be aware of things like reservations and orders.

There you have them, 12 skills and qualities to develop that will help you to be highly effective on the job, as well as to become the best host or hostess in your unit.

And if you are hiring someone for this role, make sure you consider these qualities before making your hiring decision.

Do you have another host/hostess skill to add to our list? If you do, please share them in the comment box below. We will be glad to have your contribution, thanks!

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Job Assessment Tests: How to Top Your Competition

As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for.

Casino host skills jobs

The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job.

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